Estimate Terms & Conditions | thetekdepartment

Terms of Service between Client and The Tek Department, LLC for Estimates:

Estimate Deposit:

A Deposit is required before work is to begin, and shall follow the following disbursement schedule:

50% initial Deposit - To initiate project planning and equipment ordering.

25% on delivery of hardware and work start.

25% plus any additionally billed hours and/or materials due upon completion.

If this estimate has been previously presented, this estimate will take precedence over previous estimates.

This is an estimate of work to be completed. As with any estimate, adjustments may be necessary. Products might need to be swapped for others, or additional items purchased, based upon design implementation. The client hereby agrees to pay up to a 10% increase in costs without pre-authorization from said client. Every effort will be put in place to inform the customer before going beyond the original estimate. The customer understands that if the Tek Department's inability to complete said project within 135% of the original estimate, The Tek Department reserves the right to cease work until a resolution is agreed upon.

Change of Scope of Work, or previously agreed upon deliverable, i.e. "Scope Creep". For the purposes of this Agreement, Scope Change means any change that materially increases processing time, labor or materials expenses, requires any design changes, modifications or other deviations that divert The Tek Department from the originally designed plan.

If The Tek Department believes that it has been requested to perform work which constitutes a Scope Change, or if client requests a Scope Change in writing, The Tek Department may request additional compensation for such Scope Change by submitting an estimate to client for approval for the Scope Change and the additional compensation prior to the commencement of any such additional work.

It is the client’s responsibility to document either in writing or verbally the description of the work, the milestone schedule, and terms of successful delivery. It is the client’s responsibility to review the Change of Scope Document to confirm their changes are accurate. The Change of Scope document will be the FINAL authority of what tasks would be completed in the Change of Scope of Work.

Client will accept or reject such Scope Work Change request within two (2) business days of the receipt thereof, by either accepting or rejecting said estimate. Scope change acceptance can be handled by submitting back to The Tek Department a letter or email from Client that has purchasing power, indicating that the estimate is acceptable and to please invoice. Alternatively, the customer can login to the payment portal and ‘Click Accept’ on the estimate. This initiates an invoice on the changes in the scope of work. For rejection, an email rejecting the estimate is sufficient.

With verbal acceptance of the change of scope by Client, and by request from that has purchasing power, the Tek Department will work in good faith to execute changes requested while waiting for signed change of scope document/estimate/invoice. If the signed change of scope document is not provided in two (2) days, the client will immediately be billed for all items in the original change of scope. In addition, work on the original project might be halted until the Change of Scope is paid in full.

In the event client does not accept the Scope Change within two (2) business days, client and The Tek Department will proceed in good faith in accordance with their prior obligations under this Agreement and The Tek Department shall not be obligated to implement the Scope Change.

The Tek Department may adjust the price of products and/or services to include any applicable taxes and/or any change in product shipping costs between the date of order and delivery to the customer. This includes fuel surcharges by freight carriers, promotional products, specials, sales or vendor promotions. The pricing provided by The Tek Department include a cash discount. By providing credit card information, you agree to a 3.7% Credit card surcharge, and you authorize The Tek Department to charge the amount listed above, including any remaining additional materials and time accrued in this project not paid at completion.

The Tek Department retains title and ownership to all goods sold according to this document until the entire invoice for all such goods and labor to install such goods has been paid in full, without regard to any partial payment by or any credit due to the client. Client hereby grants permission for the removal of said hardware/software in the absence of full payment (Labor and Hardware/software). Client hereby agrees and accepts that due to non-payment of any portion of said invoice for hardware, or labor to install said hardware, services, computer accounts, logins, networking or other items can be disconnected, locked, disabled (remotely or Physically) until payment is received in full. Client agrees to not hold The Tek Department liable for any damages, of any kind, for deactivating any services, computer accounts, logins or networking services due to non-payment. Client also agrees that the Tek Department can withhold account numbers, phone numbers, passcodes, PIN's, etc. to customer for any invoiced equipment or service until the invoice in question is paid in full. Client agrees that removal of said product does not alleviate them from legal action by the Tek Department to recoup both the cost of the hardware removed and any labor incurred to install and de-install the hardware. Client is also responsible for all non-returnable software and licensing, shipping costs to return equipment back to providers and restocking fee's. Client is responsible for all legal fees to bring suite in case of non-payment. Termination of any agreement between the client and The Tek Department in no way relieves the client from any accrued charges and or financial/contractual responsibilities. Client understands that any payments made, with no specific notation as to what invoice said payment is for, agrees that payments will be applied to invoices of The Tek Departments choosing, in no particular order.

Charges not included in this estimate are Trip and Travel Time, Shipping Costs and Sales Tax (if applicable).

30 days’ notice is required for the termination of services provided by The Tek Department. Termination notice does not relieve the client from any accrued charges and or financial/contractual responsibilities. Notice is to be given by verbal communication with Tek Department Management or certified letter.

While every attempt to include all items necessary for a success of said project and items, unless otherwise noted, any products not specifically listed on this estimate are NOT included. This applies to software licensing fees, hosting fee's, maintenance plans and other necessary software or hardware needed to make the entire system operational. The client is responsible for all software licensing obligations. Also, any labor not listed in the estimate is NOT included, nor should be assumed. This includes troubleshooting labor, Labor utilized for transportation of items or any other support & travel not listed in this estimate. If ceilings are above 14 feet, the customer will be responsible for the cost of rental of a motorized lift scaffolding for installation of cabling, camera’s, etc.…

The customer is aware that some of the items sold by the Tek Department are refurbished. These items include, but not limited to computers/servers, networking components, monitors, memory, processors, racks, mounts, etc. All items are checked to be in proper working fashion, cleaned, and upgraded with additional hardware (if applicable). Client agrees that they have been advised of both the positive and negative aspects of refurbished equipment. For all Items to have extended warranty (6+ months from install) a managed services contract from The Tek Department must be in place on all computers in the facility. The initial and extended warranty does not cover acts of God, power issues, physical damage and any other technical personnel working on said equipment that are not with the Tek Department.

The Tek Department's list pricing is $150.00 per hour of labor, with a 2 Hour Minimum and a $45 trip charge. These prices might not specifically be reflective of any special pricing or pre-negotiated discounts.

By signing or making payment on this estimate (thus converting into an invoice), client hereby acknowledges and accepts The Tek Department's terms of service and thus, any invoice generated from this estimate. Terms of the service can also be viewed on www.TheTekDepartment.com\Legal.

Signature: _______________________________________________________________________

Title: _____________________________ Date: _____________________

Company Name: ____________________________________________________________________

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